Terms of Service

1. About 4cats Heimtierbedarf GmbH and these terms

4cats Heimtierbedarf GmbH is a pet lifestyle storefront in preparation. The seller is 4cats Heimtierbedarf GmbH, registered at Wallonischer Ring 40, 52222 Stolberg, Germany. Registration: HRB 15721. VAT: [VAT identification number — not confirmed]. Contact: [email protected]. These details require verification before trading begins.

These terms cover use of the website and describe the proposed framework for future sales. They do not replace mandatory consumer protections. The final sales terms must be reviewed for the countries served before checkout is activated.

2. Preview status and product information

Orders are placed through checkout and paid by bank transfer in EUR. Adding an item to the cart does not reserve stock; stock is reserved when an order is placed. An order is processed only after payment has been received and confirmed.

Before real sale, each product must have verified specifications, availability, manufacturer identification and applicable warnings. Editorial photographs illustrate the brand’s intended direction; they are not evidence of a specific product’s materials or construction.

3. Future orders and contract formation

Before ordering is enabled, the checkout must show the actual items, final price, delivery conditions and seller identity. The point at which an order becomes binding, acceptance process and confirmation method remain to be specified. A payment acknowledgement alone must not be confused with acceptance of an order.

4. Prices, currencies and payment

Catalog amounts are maintained in EUR. USD, GBP and PLN displays use illustrative, non-live conversion rates. Payment is collected in EUR by bank transfer: after an order is placed, the seller emails its bank account details and payment instructions, the customer includes the order number in the payment reference, and the order is processed once payment has been received and confirmed. Bank details are not published on the website. No card or digital-wallet payment provider is connected, and card details are not collected.

All prices include 21% Spanish VAT. Delivery charges are shown at checkout before you place your order: Standard Delivery €4.95 and Express Delivery €9.95.

5. Delivery and availability

We currently deliver within Spain only. Delivery estimates are indicative and not guaranteed; they apply from payment confirmation.

6. Withdrawal, refunds and non-conforming goods

EU consumers generally have a 14-day withdrawal right for distance purchases, subject to applicable exceptions. See the Refund Policy for the general framework. Rights concerning faulty or non-conforming goods are separate from change-of-mind returns and cannot be excluded by these terms.

7. Responsible website use

Use the website lawfully. Do not attempt unauthorised access, disrupt the service, impersonate another person or submit unlawful material. The Acceptable Use Policy provides further detail. Report suspected errors or security issues through verified support details once available.

8. Content and intellectual property

Website branding, editorial content and design may be protected by intellectual property rights. You may use the site for personal browsing and retain a personal order record. No broader permission to republish content or use another party’s trademarks is implied.

9. Liability and statutory rights

We do not exclude liability where exclusion is prohibited by law, or limit mandatory consumer rights. Final liability provisions and applicable law require legal review. Website descriptions must not be treated as veterinary advice; consult a qualified professional for animal health concerns.

10. Complaints and changes

For a future order complaint, provide the order reference and a clear explanation using the published customer care contact. Applicable dispute resolution arrangements are pending. Changes to these terms will be published here; sales terms applicable to an accepted order must be identifiable.