Customer care
Shipping & payment
Shipping
We deliver to addresses in Spain. Choose Standard Delivery (€4.95) or Express Delivery (€9.95) at checkout.
Products are fulfilled either from our own warehouse or directly by approved European suppliers. Mixed orders may arrive in separate parcels. Any shipping charge will be shown before you confirm your order; there are no hidden delivery fees.
Other countries
We do not currently ship outside Spain.
Payment
Pay securely via bank transfer.
After placing your order, you will receive an email with our bank account details and payment instructions.
Please include your order number in the payment reference to ensure your payment can be identified correctly.
Your order will be processed as soon as your payment has been received and confirmed.
Bank details will be sent to your email address after your order is successfully placed. They are not published on this website.
Payments are collected in EUR. USD, GBP and PLN amounts shown in the shop use illustrative, non-live rates and are for reference only. Card and digital-wallet payments are not offered, and card details are never collected or stored on this site.
Before confirming a purchase
Check the destination, product quantities, EUR amount and delivery conditions. Checkout shows the full payable total in EUR, including shipping. All prices include 21% Spanish VAT.
Delivery information and tracking
We currently deliver within Spain only. Standard Delivery costs €4.95 (estimated 3–7 business days) and Express Delivery costs €9.95 (estimated 1–3 business days). Delivery times are estimates, not guarantees, and start once your payment has been confirmed. A tracking number is shared when one is available.
Address changes and delivery problems
To change an order, contact verified customer care with the order reference and a clear explanation. Whether an address can be changed depends on dispatch status. Do not assume that modifying a saved browser cart changes an accepted order.
A little clarity
Good questions.
Clear answers.
Clear information about our catalog, the store’s current status and what to expect before buying.
Contact & complaints